Reboot City® Official Site

FAQs & Help

Frequently Asked Question

We created our FAQ page to simplify your experience by addressing common concerns, providing step-by-step instructions, and offering reliable support resources in one convenient place.

How can we help you today?

Whether you need help with your account, orders, or general information, we’re ready to provide the support you’re looking for.

What is our Return and Refund Policy?

Our Return and Refund Policy outlines the conditions under which products can be returned and refunds can be issued.

We accept returns within 30 days of purchase. To be eligible for a return, items must be unused, in their original condition, and in the original packaging, along with proof of purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7 business days.

What payment methods do we accept?

We accept a variety of secure payment methods to make your checkout experience simple and convenient. These include:

  • Major credit and debit cards (Visa, MasterCard, American Express, etc.)

  • Online payment platforms (such as PayPal)

  • Digital wallets (such as Apple Pay and Google Pay), where available

  • Payment plans with Affirm and Klama.

All transactions are processed securely to ensure your payment information is protected.

If you have any questions about payment options, please contact our support team for assistance.



Submit a Question

If you have any questions about a product, feel free to reach out to us.



Send message

Contact us about any inquires, issues or concerns at 479-506-1019 or email at support@rebootcity.com.



Trusted experience

At Reboot City, we’re committed to earning your trust by providing quality products, dependable service and customer-first support ever step of the way.

Frequently Asked Questions



Nature of Our Products

📦 Product Conditions

Our products may fall into one of the following categories:

  • 🆕 Brand New – In original packaging

  • ♻️ Like New / Rebooted (Refurbished) – In original or non-original packaging

🔍 Clear Condition Transparency

  • ✔️ The condition of each item is clearly stated on the listing page

  • ✔️ Detailed descriptions help you understand exactly what you’re purchasing

  • ✔️ Packaging type (original or non-original) is specified when applicable



Does My Product Come with a Warranty?

🛡️ 90-Day Warranty Coverage

Yes! We provide a 90-Day Warranty on all our products.

If your product is found to be defective or experiences an issue within 90 days of delivery, we will:

  • 🔄 Offer a replacement, if available, once the item is returned and verified

  • 🔁 If the same model is unavailable, provide a replacement of similar or better value

  • 💳 Offer a full refund if a suitable replacement is not available

📋 Warranty Conditions

Please note the following conditions:

  • ⚠️ The warranty is void if the device has been modified, opened, unlocked, rooted, or had its operating system changed

  • 🚫 Damages caused by buyer neglect, misuse, or abuse are not covered

📦 How to Start a Warranty Return

  • ✉️ Contact us by email at support@rebootcity.com or by phone 479-506-1019 before shipping the item back.

  • 📌 Once you contact us return instructions will be provided before sending your product

We’re committed to making the process smooth and straightforward for you.



Can I Return My Purchase?

 

🔄 Hassle-Free 30-Day Returns

Yes, we offer Hassle-Free Returns with a 30-Day Free Return Policy on all products.

📦 How to Return an Item

To return an item within 30 days of purchase, please:

  • ✔️ Ensure the item is in its original condition

  • 📞 Contact us for a pre-paid shipping label:

  • 📬 Ship the item back following the provided instructions

Once we receive and verify the item, a refund of the purchase price and taxes will be issued via your original payment method.

⚠️ Important Note

  • 🚫 The return policy is void if the device has been modified, opened, unlocked, rooted, or had its operating system changed.

We aim to make your return process simple and stress-free.



I Received My Item, But Something Is Missing—What Now?

Here is your refined version with clear subheadings, bullet points, and icons, staying close to the original content:

⚠️ Missing Item or Accessory?

We sincerely apologize for the oversight.

📩 What to Do Next

If something is missing from your order, please:

  • 📱 Contact us by phone at 479-506-1019

  • 📧 Email us at support@rebootcity.com

  • 📦 Let us know which item or accessory is missing

🚚 Quick Resolution

  • 🔄 We will promptly send the missing item or accessory

  • ⚡ Our goal is to resolve the issue as quickly as possible

Thank you for giving us the opportunity to make it right!

  

 


I Received the Wrong Item—What Now?

⚠️ Received the Wrong Item?

We sincerely apologize for the mistake.

📞 Contact Us Right Away

Please reach out to us so we can resolve the issue quickly:

🚚 Quick Resolution

  • 🔄 We will immediately arrange to send you the correct item

  • ⚡ Our team will work to resolve the issue as quickly as possible

Thank you for your patience—we appreciate the opportunity to make it right.