Effective Date: October 15, 2026

At Reboot City, we want you to feel confident when you shop with us. If there is a problem with your purchase, our goal is to make the return and refund process as simple and straightforward as possible.

This Return & Refund Policy explains when an item may be returned, how to request a return, and how refunds are handled.

1. Return Window

Reboot City accepts returns on eligible products within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be in the same condition as received.
  • Include all original accessories, packaging, and components.
  • Include proof of purchase.

2. Items Not Eligible for Return

We do not accept returns for:

  • Items marked Final Sale.
  • Products damaged through misuse, neglect, or unauthorized modifications.
  • Items that do not meet the return requirements outlined in this policy.

Reboot City reserves the right to refuse a return that does not meet these requirements.

3. How to Request a Return

To start a return, please contact us through our Contact Us page with your order information.

If your return request is approved:

  1. We will provide return instructions.
  2. We will provide the information needed to return your item.
  3. When applicable, we will provide a return shipping label and RMA (Return Merchandise Authorization) number.

Please do not send an item back without receiving return instructions from Reboot City. Unauthorized returns may be refused.

4. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method.
  • Refund processing times depend on your payment provider.
  • Original shipping fees are not refundable unless the issue was caused by Reboot City.

5. Defective or Damaged Items

If your item arrives defective or damaged, please contact Reboot City so we can assist you.

Depending on the circumstances and product availability, we may offer a replacement.

If a replacement is not available, we will issue a refund after the item is returned and inspected.

6. Questions About Your Return

If you have questions about a return, refund, or defective product, please visit our Contact Us page and contact our Customer Support team.

We’re here to make your Reboot City shopping experience simple, transparent, and reliable.

Reboot City
Quality Technology. Better Value.