Frequently Asked Questions

We offer a wide range of brand new and refurbished products, including items that are "brand new" in their original packaging and those that are "like new" or "refurbished" in either original or non-original boxes. The condition of each item will be clearly indicated on the listing page. The majority of our inventory is store returned merchandise fully tested.

All our products come with a 90-day warranty, reflecting our commitment to quality. If you find that the device you purchased is defective or has issues, we’ll be happy to provide a replacement, if available, upon the return of the item within 90 days of delivery. Please contact us via eBay messaging before returning a defective device so we can initiate the RMA process. Once we receive and verify the item, we’ll send out a replacement at no extra cost. If the same model is unavailable, we will either offer a similar or better-value replacement or issue a full refund. Please note that the warranty is void if you modify, open, unlock, root, or change the device's operating system, and it does not cover damages resulting from buyer neglect or abuse.

Enjoy hassle-free returns with our 30-Day Free Return Policy! If you wish to return your item within 30 days of purchase and it’s still in its original condition, simply contact us via eBay messaging to request a return label. We’ll provide you with a prepaid return label at no cost. Once we receive and verify the item, we’ll issue a refund for the purchase price and any taxes paid through PayPal. Please note that this return policy is void if you modify, open, unlock, root, or change the device's operating system.

We apologize for the oversight and are committed to making it right. Please reach out to us via eBay messaging, and we’ll promptly send you the missing item or accessory.

We sincerely apologize for the mix-up with your order. We’re committed to making this right for you. Please contact us through eBay messaging so we can promptly send you the correct item.

Once you receive your prepaid return label, please ship the item back to us. After we receive and review the item at one of our facilities, we will process your refund within 48 business hours.

Please keep in mind that the time it takes for the funds to appear on your original payment method depends on your financial institution or credit card company. Typically, this takes 3-5 business days.

"We understand that you may have concerns about your order or product, and we’re here to help. Before leaving any feedback, please reach out to us. We’re committed to resolving any issues and ensuring your satisfaction. We’re confident that we can find a solution that works for you."

Unfortunately, once you have completed checkout we are unable to make changes to your order.