FAQs
Frequently Asked Questions
Reboot City accepts returns within 30 days of purchase. To be eligible, items must be in their original condition and include the original packaging and proof of purchase.
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are processed to the original payment method.
Our products are offered in clearly defined conditions so you can shop with confidence. Depending on the item, products may be Brand New or Like New / Rebooted.
Each product listing clearly identifies the item's condition and provides details about its features, condition, and any applicable wear. Packaging information is also provided when applicable.
Reboot City is an independent reseller and is not affiliated with or an authorized seller of the brands listed.
All products from Reboot City include a 90-day warranty for added peace of mind.
If your product is found to be defective or experiences an issue within 90 days of delivery, Reboot City may provide a replacement if available. If the same model is unavailable, a similar or greater-value replacement may be offered. If a suitable replacement cannot be provided, a full refund may be issued.
Contact Reboot City before returning your product. Our team will provide return instructions before the item is shipped.
Phone: 479-506-1019
Email: support@rebootcity.com
We are committed to making the warranty process simple, clear, and efficient.
Ordering & Payment
We accept a variety of secure payment methods, including:
• Major credit and debit cards
• PayPal
• Apple Pay and Google Pay, where available
• Payment plans with Affirm and Klama
All transactions are processed securely to help protect your payment information.
If you have a question or concern about your order, contact our support team.
Phone: 479-506-1019
Email: support@rebootcity.com
Please include your order information and a brief description of the issue so we can assist you.
If you have a question about a product, contact our support team before placing your order. We're happy to help with product information, condition, features, or other questions.
After Sales
Yes. Reboot City offers a 30-day return policy. Items must be returned in their original condition.
Contact us to request return instructions before shipping your item. Once the returned item is received and verified, the refund will be issued to the original payment method.
Contact us as soon as possible and let us know what is missing.
Phone: 479-506-1019
Email: support@rebootcity.com
Please include the item name and the missing accessory. Once we receive your request, we will work to resolve the issue and provide the missing item or accessory.
Contact Reboot City as soon as possible so we can resolve the issue.
Phone: 479-506-1019
Email: support@rebootcity.com
Once we're notified, we'll arrange to send the correct item promptly.
Contact Reboot City before returning the product. We will provide return instructions and review the issue once the item is received.
Warranty coverage does not apply to products that have been modified, opened, unlocked, rooted, or had their operating system altered. Damage caused by misuse, neglect, or improper handling is also excluded.
Refund
Once your returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are processed to your original payment method.
Approved refunds are issued to the original payment method used for the purchase.
Once your returned item is received, it will be inspected and verified. We will then notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method.
