Frequently Asked Question

We designed our FAQ page to make your experience easier by answering common questions, providing clear guidance, and offering reliable support—all in one place.

How can we help?

Whether you need help with your account, orders, or general information, we’re ready to provide the support you’re looking for.

What is a return policy?

Our Return and Refund Policy outlines the conditions under which products can be returned and refunds can be issued.

We accept returns within 30 days of purchase. To be eligible for a return, items must be unused, in their original condition, and in the original packaging, along with proof of purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7 business days.

What payment methods do you accept?

We accept a variety of secure payment methods to make your checkout experience simple and convenient. These include:

Major credit and debit cards (Visa, MasterCard, American Express, etc.)

Online payment platforms (such as PayPal)

Digital wallets (such as Apple Pay and Google Pay), where available

Payment plans with Affirm and Klama.

All transactions are processed securely to ensure your payment information is protected.

If you have any questions about payment options, please contact our support team for assistance.

Submit Question

If you have any questions about a product, feel free to reach out to us.

Send message

Contact us about and inquires, issues or concerns at 479-506-1019 or email us at Contact Support

Trusted experience

At Reboot City, we're committed to earning your trust by providing quality products, dependable service and customer-first support every step of the way.

Frequently Asked Question

At Reboot City, our products are carefully sourced and offered in clearly defined conditions to help you shop with confidence.

Product Conditions

Our inventory may include items in the following categories:

Brand New

Products in original, unopened packaging.

Like New / Rebooted (Refurbished)

Products that have been professionally inspected, tested, and restored. These items may come in original or non-original packaging.

Clear Condition Transparency

We prioritize accuracy and transparency in every listing:

  • The condition of each item is clearly stated on the product page
  • Detailed descriptions outline features, wear (if any), and overall quality
  • Packaging type is specified when applicable

Reboot City is an independent reseller. We are not affiliated with or an authorized seller of any brands listed.

 90-Day Warranty Coverage

All products from Reboot City include a 90-day warranty for added peace of mind.

If your product is found to be defective or experiences an issue within 90 days of delivery, we will:

  • Provide a replacement once the item is returned and verified, if available
  • Offer a replacement of similar or greater value if the same model is unavailable
  • Issue a full refund if a suitable replacement cannot be provided

Warranty Conditions

The following conditions apply:

  • The warranty is void if the device has been modified, opened, unlocked, rooted, or had its operating system altered
  • Damage caused by misuse, neglect, or improper handling is not covered

How to Start a Warranty Return

To begin a warranty claim:

  • Contact us by email at support@rebootcity.com or by phone at 479-506-1019 before returning your item
  • Once contacted, we will provide return instructions prior to shipping your product

We are committed to making the process simple, clear, and efficient.

30-Day Returns

Reboot City offers a straightforward 30-day return policy on all products to ensure a confident shopping experience.

How to Return an Item

To return an item within 30 days of purchase:

  • Ensure the item is in its original condition
  • Contact us to request a prepaid return shipping label
  • Ship the item back using the provided instructions

Once the item is received and verified, a refund of the purchase price and applicable taxes will be issued to your original payment method.

Return Conditions

  • Returns are not accepted if the device has been modified, opened, unlocked, rooted, or had its operating system altered

We are committed to making the return process simple, clear, and efficient.

We apologize if an item or accessory is missing from your order.

What to Do Next

If something is missing, please contact us with the details:

Resolution

Once we receive your request, we will promptly send the missing item or accessory.

Our goal is to resolve any issues quickly and ensure you have a complete and satisfactory experience.

Incorrect Item Received

We apologize if you received the wrong item.

Contact Us
Please reach out to us as soon as possible so we can resolve the issue:

Resolution

Once we are notified, we will arrange to send the correct item promptly.

Our team is committed to resolving the issue quickly and ensuring your order is completed accurately.