Effective Date: October 15, 2023

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, and any additional preparation required before shipment.

Processing Factors

  • Product availability
  • Order volume
  • Additional preparation required before shipment

Shipping Methods

Available shipping methods and estimated delivery times are displayed at checkout when applicable. Shipping options may vary based on the destination, product, package size, and carrier.

Shipping Options May Vary By

  • Destination
  • Product
  • Package size
  • Shipping carrier

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before the order is completed.

Order Tracking

When tracking information is available, it will be provided to the email address associated with the order. Tracking information may take some time to become active after the package has been shipped.

Tracking Information

  • Tracking is provided when available.
  • Tracking information is sent to the email address associated with the order.
  • Tracking may take some time to become active after shipment.

Delivery Delays

Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Delays may occur because of circumstances outside Reboot City’s control.

Possible Causes of Delay

  • Carrier issues
  • Weather
  • Holidays
  • High shipping volume
  • Other circumstances outside Reboot City’s control

Incorrect or Damaged Deliveries

If your order arrives damaged or you receive an incorrect item, please contact Reboot City at support@rebootcity.com as soon as possible.

When Contacting Us

  • Provide your order information.
  • Describe the issue.
  • Include relevant details so we can determine the appropriate next steps.

Missing Packages

If tracking shows that a package was delivered but you cannot locate it, contact the shipping carrier first to report the missing package. If additional assistance is needed, contact Reboot City at support@rebootcity.com with your order information.

Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address. If you need to correct an address, contact Reboot City as soon as possible and before the order ships. We cannot guarantee that address changes can be made after shipment.

Customer Responsibility

  • Provide an accurate and complete shipping address.
  • Contact Reboot City as soon as possible if an address correction is needed.
  • Address changes are not guaranteed after shipment.

International Shipping

If international shipping is offered for a particular order, additional customs charges, duties, taxes, or other fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Potential Additional Charges

  • Customs charges
  • Duties
  • Taxes
  • Other applicable fees

Contact Us

For shipping questions or assistance, contact Reboot City:

    • Email: support@rebootcity.com
    • Phone: 479-506-1019
    • Website: rebootcity.com