Effective Date: October 15, 2023

Who We Are

Welcome to RebootCity.com (“Reboot City,” “we,” “our,” or “us”). Reboot City is an online retailer specializing in professionally rebooted (refurbished), open-box, and store-returned electronics, fashion, home goods, and accessories.

Our website is available at www.rebootcity.com.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our Support Team.

Information We Collect

We collect personal information to provide our services, process transactions, improve your shopping experience, and operate our business effectively.

Information You Provide

When you interact with Reboot City, you may voluntarily provide information such as:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account credentials and preferences
  • Order and purchase history
  • Customer service communications

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Referral sources
  • Cookies and similar technologies
  • Website usage and interaction data

Comments

If visitors leave comments on our website, we collect the information entered in the comment form, along with the visitor’s IP address and browser user agent to assist with spam detection and website security.

Media

If you upload images to our website, we recommend removing embedded location information (EXIF GPS data). Visitors may be able to download and extract location data from uploaded images.

Contact Forms

When you contact us through our website, we collect the information you provide, including your name, email address, and message content, solely for customer service and support purposes.

We do not use information submitted through contact forms for marketing purposes unless you have provided your consent.

Cookies

Reboot City uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your account and login preferences
  • Maintain shopping cart functionality
  • Improve website performance
  • Analyze visitor activity
  • Personalize your shopping experience
  • You may disable cookies through your browser settings; however, some website features may not function properly.

Analytics

We may use analytics services, including Google Analytics, to better understand how visitors use our website and to improve our products and services.

These services collect anonymous and aggregated information regarding website usage. You can manage analytics preferences through your browser settings or available opt-out tools provided by the analytics provider.

Sharing Your Information

We only share personal information when necessary to operate our business and fulfill your orders.

  • Your information may be shared with:
  • Secure payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Cloud service providers
  • Website analytics providers
  • Marketing service providers
  • Professional service providers when required by law

We require our service providers to maintain appropriate safeguards to protect your personal information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Typical retention periods include:

  • Customer accounts: While your account remains active
  • Order records: Up to 10 years for accounting and legal compliance
  • Contact form submissions: Up to 6 months
  • Website analytics: Up to 12 months

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Receive a copy of your personal data
  • Withdraw consent where applicable
  • Object to certain processing activities

To exercise any of these rights, please contact our Support Team.

International Data Transfers

Some of the third-party services we use may process or store information outside your country of residence. When this occurs, we implement reasonable safeguards designed to protect your personal information in accordance with applicable privacy laws.

How We Protect Your Information

Protecting your personal information is important to us.

  • We use industry-standard security measures that may include:
  • SSL (Secure Socket Layer) encryption
  • Secure payment processing
  • Access controls
  • User authentication
  • Firewall protection
  • Regular security monitoring

While no online system can guarantee absolute security, we continuously work to protect your information using commercially reasonable safeguards.

Data Breach Response

If a security incident affects your personal information, we will promptly investigate the matter, take appropriate corrective actions, and notify affected individuals and regulatory authorities when required by applicable law.

Third-Party Information

In some circumstances, we may receive information from trusted third-party providers, including payment processors, shipping partners, or marketing platforms, to improve our services and complete transactions.

Automated Decision-Making

Reboot City does not use automated decision-making or profiling that produces legal or similarly significant effects without appropriate human review.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Support Team through RebootCity.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

When updates are made, the revised Effective Date will appear at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.