Effective Date: October 15, 2023

Return Window

Reboot City accepts returns on eligible products within 30 days from the delivery date.

Return Eligibility

To qualify for a return, you must:

  • Keep the item in the same condition as received.
  • Include all original accessories, packaging, and components.
  • Provide proof of purchase.

Non-Returnable Items

  • Items marked as Final Sale.
  • Products damaged by misuse, neglect, or unauthorized modification.

Reboot City reserves the right to refuse a return that does not meet these requirements.

How to Start a Return

Contact us at support@rebootcity.com with your order details and the reason for the return. Once your request is approved, we will provide return instructions.

Return Shipping

  • Return shipping arrangements and any applicable shipping costs will be communicated with the return instructions.
  • Unauthorized returns may be refused.

Refunds

After the returned item is received and inspected, an approved refund will be issued to the original payment method. Processing times depend on your payment provider.

Shipping Fees

Shipping fees are not refunded unless the issue was caused by Reboot City.

Defective or Damaged Items

If an item arrives defective or damaged, contact us as soon as possible. Reboot City may offer a replacement based on availability. If a replacement cannot be provided, a refund will be issued and the item may need to be returned.

Exchanges

If an eligible item needs to be replaced because it arrived defective or damaged, Reboot City may provide a replacement when available. Replacement options are subject to product availability.

Condition of Rebooted Products

Rebooted products may show minor cosmetic wear from prior use. Cosmetic wear is not considered a defect unless the product listing states otherwise.

Product-Specific Terms

This policy is intended to provide clear expectations for customers. Product-specific terms stated on an individual listing may also apply.